Contact

For a faster solution to any issues please select from the following questions...

How do I track my order?

Once your order ships you will receive a email with a tracking link. If you don't see this after 48 hours of placing your order, please check your spam mail for this conformation.

My order hasn't arrived yet

Please do not worry your item was sent with fast tracking and insurance, if it does not arrive within 5 business days please reach out to us via email and we will respond within 48 hours.

Damaged or Defective Items

We got you covered under the lifetime warranty! Please use the "Contact Us" form at the bottom of this page and we will respond within 48 hours. Thank You!

Please include:

  • Name under which the order was placed
  • Photo clearly displaying the damaged area's quality
  • Order number for reference
  • Email used during order placement

Cancelling My Order

Please use the "Contact Us" form at the bottom of this page and we will respond within 48 hours. Please note it can take up to 10 business days to process the credit back onto your card. Thank You!

Payment Processing Issues

We indeed accept a range of cards, although certain cards might not be compatible with our payment platform. Could you kindly verify whether your billing address and zip code match the correct details associated with your credit card? In cases where these details are inaccurate, the payment might not be successfully processed. I recommend attempting to update your billing address first, followed by the payment, to observe the outcome.

If the issue persists and the payment is unsuccessful, it's probable that our system doesn't support your card, particularly in the case of Visa Debit or Discover cards. As a last resort, consider linking your card to either Shopify Pay or Google Pay as an alternative method to complete the payment.

My package is lost. What should I do?

My package is lost. What should I do? 

Please contact USPS and file a USPS lost claim: https://www.usps.com/help/claims.htm 

Feel free to reach out to us, providing your order number along with the USPS Case Code and a brief explanation of the issue. This will enable us to offer you additional assistance. Please note that Holy Treasures cannot be held accountable for packages that are damaged, lost, or stolen. Nevertheless, we will do our utmost to aid in the location of your package through the carrier.

Should you require further help or wish to share any comments, please complete the form provided below with all your information. Rest assured, we will respond within 48 hours.